Our commitment to quality service
BOC has been providing quality service to aged care facilities for the supply of domiciliary oxygen to patients for over 20 years and sleep therapy for 8 years. These services have a significant impact on customers' quality of life, and as such our focus is always on customer safety and well-being.
BOC is leading the drive for improved standards and regulations relating to customer safety. BOC is focused on and concerned with ongoing patient support services, as well as access to new products and innovations in products and service delivery.
BOC has had a strong relationship with the aged care sector as a provider of medical gases and equipment. Over the period of our association, BOC has developed a good understanding of the expectations of the aged care sector from service providers on behalf of the entitled patients in the community.
BOC has extensive international and local experience delivering these services to public and private patients including transitioning large numbers of existing patients.
BOC can provide your facility with a complete range of services relating to your resident's medical oxygen needs and requirements.
BOC is able to educate facility staff on many aspects of the equipment supplied for medical oxygen therapy. This includes information on how to set-up, maintain equipment, and the features and benefits that may be available for facility staff to assist in creating better care models for patients.
Staff and patients will want to know how to use the medical oxygen therapy devices and accessories and, more importantly, you will want to know how to do it safely.
BOC provides one free facility training session per year. Should the facility require additional training sessions, this can be discussed at time of contract signing as to whether additional fees will be incurred.
BOC can provide annual domiciliary oxygen equipment and safety audits to your facility.
During these audits BOC staff will assist the facility in identifying areas that must comply with accreditation standards in relation to oxygen therapy safety. The audit is conducted by our representative accompanied by a member of your facility.
The annual audits also cater for a medical equipment review and stock take. During this time both the facility and BOC are able to reconcile all rental equipment that is on-site to what is showing in holding.
The audit includes the following sections:
- Medical oxygen prescription
- Medical oxygen subsidy
- Medical oxygen safety
- Medical oxygen concentrators: Maintenance and cleaning
- Medical oxygen cylinders: Maintenance and cleaning
- Medical oxygen cylinder storage
- Oxygen accessories: Maintenance and cleaning
- Suction devices: Maintenance and cleaning
- Facility staff training
- Corrective action
Preventive maintenance and equipment servicing
BOC owned concentrators and associated equipment are serviced annually in accordance with the manufacturer’s specifications and contractual agreements. A record is retained detailing the maintenance activity.
BOC always services in accordance with the manufacturer's specification as a minimum. A regular concentrator service includes checking to ensure patients are receiving the right pressure, purity and flow of oxygen.
In addition, all filters are checked and replaced as required. Any faulty components are always replaced using original equipment manufacturer spare parts only.
BOC has the capabilities to service facility owned equipment both in the field and in its national network of Technical Service Centres. All service visits are documented for your record.
Please contact our friendly BOC Customer Service team on 1800 050 999 or firstname.lastname@example.org to discuss a preventative maintenance contract for your facility.